{"id":350,"date":"2026-04-07T00:00:00","date_gmt":"2026-04-07T00:00:00","guid":{"rendered":"https:\/\/wordpress.securinsight.ca\/index.php\/2026\/04\/07\/support-redesigned-support-portal-for-faster-personalized-help\/"},"modified":"2026-04-07T00:00:00","modified_gmt":"2026-04-07T00:00:00","slug":"support-redesigned-support-portal-for-faster-personalized-help","status":"publish","type":"post","link":"https:\/\/wordpress.securinsight.ca\/index.php\/2026\/04\/07\/support-redesigned-support-portal-for-faster-personalized-help\/","title":{"rendered":"Support &#8211; Redesigned Support Portal for faster, personalized help"},"content":{"rendered":"<h4>Redesigned &#8220;Get Help&#8221; Portal for faster, personalized help<\/h4>\n<p>Cloudflare has officially launched a redesigned &#8220;Get Help&#8221; Support Portal to eliminate friction and get you to a resolution faster. Previously, navigating support meant clicking through multiple tiles, categorizing your own technical issues across 50+ conditional fields, and translating your problem into Cloudflare&#8217;s internal taxonomy.<\/p>\n<p>The new experience replaces that complexity with a personalized front door built around your specific account plan. Whether you are under a DDoS attack or have a simple billing question, the portal now presents a single, clean page that surfaces the direct paths available to you \u2014 such as &#8220;Ask AI&#8221;, &#8220;Chat with a human&#8221;, or &#8220;Community&#8221; \u2014 without the manual triage.<\/p>\n<h4>What&#8217;s New<\/h4>\n<ul>\n<li><strong>One Page, Clear Choices<\/strong>: No more navigating a grid of overlapping categories. The portal now uses action cards tailored to your plan (Free, Pro, Business, or Enterprise), ensuring you only see the support channels you can actually use.<\/li>\n<li><strong>A Radically Simpler Support Form<\/strong>: We&#8217;ve reduced the ticket submission process from four+ screens and 50+ fields to a single screen with five critical inputs. You describe the issue in your own words, and our backend handles the categorization.<\/li>\n<li><strong>AI-Driven Triage<\/strong>: Using <a href=\"https:\/\/developers.cloudflare.com\/workers-ai\/\" target=\"_blank\">Cloudflare Workers AI<\/a> and <a href=\"https:\/\/developers.cloudflare.com\/vectorize\/\" target=\"_blank\">Vectorize<\/a>, the portal now automatically generates case subjects and predicts product categories.<\/li>\n<\/ul>\n<h4>Moving complexity to the backend<\/h4>\n<p>Behind the scenes, we&#8217;ve moved the complexity from the user to our own developer stack. When you describe an issue, we use semantic embeddings to capture intent rather than just keywords.<\/p>\n<p>By leveraging case-based reasoning, our system compares your request against millions of resolved cases to route your inquiry to the specialist best equipped to help. This ensures that while the front-end experience is simpler for you, the back-end routing is more accurate than ever.<\/p>\n<p>To learn more, refer to the <a href=\"https:\/\/developers.cloudflare.com\/support\/contacting-cloudflare-support\/\">Support documentation<\/a> or select <strong>Get Help<\/strong> directly in the <a href=\"https:\/\/dash.cloudflare.com\/\" target=\"_blank\">Cloudflare Dashboard<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Redesigned &#8220;Get Help&#8221; Portal for faster, personalized help Cloudflare has officially launched a redesigned &#8220;Get Help&#8221; Support Portal to eliminate friction and get you to a resolution faster. Previously, navigating support meant clicking through multiple tiles, categorizing your own technical issues across 50+ conditional fields, and translating your problem into Cloudflare&#8217;s internal taxonomy. The new [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-350","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/wordpress.securinsight.ca\/index.php\/wp-json\/wp\/v2\/posts\/350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.securinsight.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wordpress.securinsight.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.securinsight.ca\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.securinsight.ca\/index.php\/wp-json\/wp\/v2\/comments?post=350"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.securinsight.ca\/index.php\/wp-json\/wp\/v2\/posts\/350\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.securinsight.ca\/index.php\/wp-json\/wp\/v2\/media?parent=350"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wordpress.securinsight.ca\/index.php\/wp-json\/wp\/v2\/categories?post=350"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wordpress.securinsight.ca\/index.php\/wp-json\/wp\/v2\/tags?post=350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}